Terms and Conditions

ABOUT US. Purrsonal Touch is a partnership owned and run by Chris and Jan Wood, who are dedicated to supplying you with the best possible service to your complete satisfaction. If you have any suggestions or comments please contact us by email -

Our Contact Details:

MK45 5AT

Tel: 01525 717542

MAKING A PURCHASE. Making a purchase is very easy. Browse our on-line store, and add any items you wish to purchase into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details we need to be able to complete your order.

We accept the following methods of payment:


Email acknowledgement will be made to confirm receipt of your order. This does not indicate that a contract exists between us. We will indicate acceptance of your order, and a contract between us, when we take payment from the card you have chosen. You will be issued with an invoice, together with payment receipt, when we send out your order.

We have included the above term to protect us from any error made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. In the event of any price error or price difference to that shown on the website, we will contact you first to ensure that the revised price is acceptable to you, and that you wish to proceed with the purchase, before taking payment from you.

SHIPPING AND HANDLING. Shipping is within the UK only. Some postal addresses in Northern Ireland, offshore islands and certain remote areas of the UK are liable to a surcharge on the following shipping rates. Please contact us prior to completing your order for all surcharge details. All shipping rates are calculated by weight (this is done automatically at "Checkout"), and the following rates, and method of shipping, apply:

Parcels up to 1kg in weight - 3.95 (sent by Royal Mail 2nd class Signed For service).
Parcels between 1kg and 2kg - 4.95 (sent by Royal Mail 2nd class Signed For service).
Parcels between 2kg and 20kgs - 7.95 (sent by 24hr carrier service).
Parcels 20kgs and above - 9.95 (sent by 24hr carrier service).

Please note that ALL parcels are sent on a signed for service, unless we receive alternative instructions from you (the customer) at the time of placing the order (eg. Leave on Premises; Leave with a Neighbour). Any parcels sent with alternative instructions, and not on a signed for service, are left entirely at the customer's own risk.

DELIVERY SCHEDULE. All orders are normally despatched within 24hrs of receipt of the order (Monday to Thursday). Orders received from Friday to Sunday will be despatched on the following Monday.

BACK ORDERS. If an item you wish to purchase is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you do not wish to wait for the back order.

CREDIT / DEBIT CARD SECURITY. All credit/debit card numbers are encrypted in the software when an order is placed on our website. They are only decrypted when they reach our computer. The details are not held in clear text on any website.

GUARANTEE. We recognise and acknowledge all guarantees supplied by manufacturers of products on our website. If you wish to return goods, please do so within 7 days of the date of purchase, and attach all product packaging with the return. Please also state the reason for the return. Shipping and handling charges are not refundable. These terms do not affect your statutory rights.

Our returns address is:

MK45 5AT

The use of our site and any contracts formed are governed by English law. Overseas orders will not be accepted.

We shall not be responsible to you whether in contract, tort (including negligence0 or otherwise for incidental, idirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of bsiness, third party claims, pure economic loss arising out of, or in connection of, the performance or non-performance of our obligations under these terms and conditions, including such damage as may be reasonably forseeable at the date you order the goods.

We are the operators of this website, and the contents of it are either our property or are used under licence from our suppliers. We are the owners of the compilation of information in this website. Our rights, and those of our suppliers, are protected by UK, European and International intellectual property laws. These include the protection of copyrights, trademarks and database rights.

PRIVACY POLICY. We do not disclose any of your deatils, or allow the details to be used, by any third party.

DISCLAIMER. All cat toys sold by us are for interactive use. It is recomended that cats are supervised at all times when playing with cat toys. Inspect your cat toys on a regular basis, and discard any loose material or attachment to prevent accidental swallowing. Ingestion of any cat toy material, part or attachment can cause severe gastric distress in small animals. Where dyed feathers are used in cat toys, these are not colourfast. Cat toys are designed for interactive use with cats. They are not suitable for children under the age of 5 as they contain small parts.

We reserve the right to change these terms and conditions from time to time. Please access our website to view any changes.
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